About Us

Banner Flower House is considered the floral provider of choice in the Local Kokomo, IN Florist area. Our service is unsurpassed, our commitment unparalleled and our high-end floral designs are a testament to this. As the primo Kokomo, IN florist, we strive to exceed each and every customer's expectations. The Banner Flower House promise to our customers means quality, care, and patience with every flower order and delivery. We guarantee your 100% satisfaction with our bouquets, add-ons, and services as we turn your appreciation, sympathy, love, and remembrance into something tangible, expressive, and real. Our bouquets are designed to your exacting needs and we take care to deliver on your expectation. Here’s why we’re the Kokomo, IN florist of choice:

• Banner Flower House Florist guarantees your 100% Satisfaction
• Easy online orders or call (765) 459-5166 to speak with us.
• Same-day flower delivery to all local orders placed before noon, ET.
• We deliver flowers daily throughout Kokomo, IN and never miss an order.
• We import the most sought-after flowers and buy specialty products locally.
• We offer a wide range of roses, plants, dish gardens, gourmet/fruit gift baskets, and exotic flowers.
• We import flowers from around the world and buy specialty products from local growers.

• Monday : 08:00 AM - 05:00 PM
• Tuesday : 08:00 AM - 05:00 PM
• Wednesday : 08:00 AM - 05:00 PM
• Thursday : 08:00 AM - 05:00 PM
• Friday : 08:00 AM - 05:00 PM
• Saturday : 08:00 AM - 03:00 PM
• Sunday : 08:00 AM - Closed

We are closed on Sundays, but we do deliver to funeral homes on Sundays if the order is placed by 1 pm on Saturday.

To help assure on-time delivery during the busy holiday season, please place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day and Labor Day.

Contact Information:
We accept orders 24/7. You can place your order through our website or call us on (765) 459-5166 or email us at admin@bannerflower.com.
Our store can be found at 1017 S. Buckeye St., Kokomo, IN 46902.

Our store location is:

1017 S. Buckeye St.,
Kokomo, IN 46902

Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special-time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 2PM in the recipient's time zone to ensure same-day deliveries. Orders received after 2PM will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except for Canada). Refund/Cancellation Policy To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order. You can call us at (765) 459-5166 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order.

You can call us at (765) 459-5166 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

To provide you with the best possible service, you can return your order for a replacement or a refund.

If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at (765) 459-5166.

Specialty gift items that are non-perishable may be returned for any reason for a full refund (within 7 days of receipt of the item) provided the items are returned with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fees will not be refunded. To return an item, please call us at (765) 459-5166.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Kokomo, Greentown, Galveston, Russiaville, Tipton, Sharpsville, Burlington, The Experience, The Elite, The Hobson, Legacy Barn, O-Ace-Is, Bel Air Events, The Venue at Brookstone, Elliot House, Seiberling Mansion, The Gathering Barn, The Old Gray Barn, Honeywell House, White Willow Farms, Willow Creek Barn, Mavris Arts, Sanctuary on Penn, Ritz Charles, Arborwood by Shoup, Milltop Banquet, Peru, The Venue, White Willow Farm

Occasionally, substitutions may be necessary to create your bouquet. This can be a result of many factors including:

1. Availability - our flowers are shipped from many different countries and can be held up in customs or just plain unavailable because of weather conditions - heat, cold, ice, snow, rains & floods, droughts, or pests.

2. Quality - flowers are perishable and sometimes arrive in bad shape due to circumstances beyond our control - lost on a hot dock somewhere, packed with too much moisture in the box, too old for use, cut too early, and not flowered to the proper stage for use. We never want to use flowers in your bouquet that might disappoint you!

3. Sometimes we order things and they don't arrive when promised.

We receive flower shipments 5 days a week, sometimes several times a day. We have a truck that comes 4 days a week. We can generally accommodate your request, but some flowers are "special order" (especially tropical flowers, orchids, gardenias, unusual rose colors, and stephanotis) and require several days' lead time. We are happy to order them for you, but please allow plenty of time.

Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. We try to have plenty on hand and keep our website up to date with "in-stock" items, but with our diverse and sometimes "just a few of a kind" inventory and our "same day" delivery sometimes we just run out of items. If a substitution is required, we will select a very similar item of the same or greater value.

In single-flower arrangements, such as an all-rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.

If substitutions are not acceptable under any circumstance, please note that when you place your order.

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address, and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.

"Cookies"

Cookies are small files that store certain information about your activity on the website and are stored on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt in or opt out of receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information, and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems, and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns, and related site information with other businesses, but these statistics will include no personally-identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.